Who is OGAWA ?

A leading brand in the arena of Healthcare and Wellness, the OGAWA GROUP has established Global presence in over 20 countries with more than 800 outlets worldwide, with its own brands and channels ie. OGAWA, ogawa BY OGAWA, FUJITEC, IHOCO,COZZIA, MEDISANA & MICODE.

Founded in 1996, OGAWA has been acquired by OGAWA Smart Healthcare Technology Group Co. Ltd, (also known as Xiamen Comfort Science and Technology (Group) Co. Ltd). Headquartered in Xiamen with a registered capital of 550 Million Yuan and annual sales of close to 5 Billion Yuan, the company owns nearly 10 Billion Yuan worth of assets. There are 56 wholly-owned and holding subsidiaries both locally in China and abroad with nearly 10,000 employees. On September 9th 2011, OGAWA Smart Healthcare Technology Group Co. Ltd became the World’s Largest Massage Equipment Manufacturing Enterprise and the first massage apparatus company in China to be listed on the Shenzhen Stock Exchange (stock code: 002614).

Know more about OGAWA Group here.

How do I get in touch with OGAWA?

You may contact OGAWA Customer Service at 1800-888-1818 (Mon – Fri, 9am – 5pm, except Public Holidays)

Alternatively, you may email us at info.sg@ogawaworld.net or fill up the contact form via here. Our Customer Service team will respond within 3 working days.

STORE LOCATION

May I know where are OGAWA’s retail outlets?

Locate our Retail Outlets’ Address & Operating timing here.

What are OGAWA’s Outlet Purchase Policy?

You may refer to more information via Outlet Purchase Policy.

ONLINE STORE

What are the payment modes accepted in OGAWA’s Official Online Shop?

We accept both one-time full payment (via all major credit cards such as Visa, Mastercard, American Express) & 0% interest installation plans (via BNPL’s provider – Grab & Atome)

How do I amend / cancel my online purchases?

For orders amendments & cancellations, please email to info.sg@ogawaworld.net and quote your order confirmation number within 1 hour of successful transactions. For more information, please refer to Online Purchase Policy.

What are the shipping / delivery fees & methods?

Prices of all standard orders and purchases made through the facilities of this website are already inclusive of delivery charges for delivery in Singapore only. Tracking number will be provided via email once order had been processed. Order delivery (except Massage Chairs) will reach ship-to address within 2 – 3 working days.

For Massage Chairs delivery, our Service Team will be in contact with you for delivery arrangement.

For more information, please refer to Online Purchase Policy.

Do you deliver to other countries?

Currently, delivery services is only available within Singapore.

What are OGAWA’s Online Purchase Policy?

You may refer to more information via Online Purchase Policy.

CORPORATE & GROUP PURCHASES

Do you offer any Corporate Purchases, Programs or Collaborations?
Yes. We do offer dedicated and customizable Corporate programs (staff purchase, events, pop-ups etc) For corporate enquiries, please email to marketing.sg@ogawaworld.net or fill up the contact form via here.

Do you offer any Group Purchases?
Yes. We do offer Group Purchases programs.
For Group enquiries, please email to marketing.sg@ogawaworld.net.

What are the Shipping & Delivery Methods offered?

For Outlet Purchases – Please refer to Outlet Purchase Policy.

For Online Purchases – Please refer to Online Purchase Policy.

Does my product covers warranty?

Our products do covers warranty with prevailing Terms & Conditions unless otherwise stated.
For more information, please refer to Warranty Policies.

What should I do if I encounter difficulties in using the products?

You may contact OGAWA Customer Service at 1800-888-1818 (Mon – Fri, 9am – 5pm, except Public Holidays)

Alternatively, you may email us at info.sg@ogawaworld.net or fill up the contact form via here. Our Customer Service team will respond within 3 working days.

How do I arrange for servicing for my massage chair?

For servicing appointment setting, you may contact OGAWA Customer Service at 1800-888-1818 (Mon – Fri, 9am – 5pm, except Public Holidays)

Alternatively, you may email us at info.sg@ogawaworld.net or fill up the contact form via here. Our Customer Service team will respond within 3 working days.

Where can I send my product for repair?

You may bring your product to any of our OGAWA outlets (except for Departmental Store Counters) in Singapore to request for a repair. Collection can be arranged at the same outlet. Please bring along the invoice/receipt of purchase for verification of warranty. If the warranty period has expired, our technical support team will contact you for a repair quotation before proceeding with any repairs. Terms and conditions apply.

For more information, please refer to Warranty & Service Maintenance Policies.

For Outlet Purchases – Please refer to Outlet Purchase Policy.

For Online Purchases – Please refer to Online Purchase Policy.