General Information About OGAWA

What does OGAWA mean?

OGAWA, which means stream in the Japanese language represents the gentle yet ever soothing flow of water, continuously inspiring life to wherever it meanders through, shaping the environment into something that’s beautiful..

Like the stream, OGAWA adopts this belief of ensuring the continuity of total wellness and endeavours to inspire lives to reach the best possible standards through the use of State-of-The-Art Technology and constant innovation.

OGAWA Group Company Background

A leading brand in the arena of health-care and wellness, OGAWA has established global presence in over 20 countries with more than 800 outlets worldwide.

Founded in 1996, OGAWA has been acquired by OGAWA Smart Healthcare Technology Group Co. Ltd, (also known as Xiamen Comfort Science and Technology (Group) Co. Ltd). Headquartered in Xiamen with a registered capital of 550 Million Yuan and annual sales of close to 5 Billion Yuan, the company owns nearly 10 Billion Yuan worth of assets. There are 56 wholly-owned and holding subsidiaries both locally in China and abroad with nearly 10,000 employees. On September 9th 2011, OGAWA Smart Healthcare Technology Group Co. Ltd became the first massage apparatus company in China to be listed on the Shenzhen Stock Exchange (stock code: 002614).

Click here to find out more about OGAWA Smart Healthcare Technology Group Co. Ltd

What does OGAWA do?

OGAWA’s business operations encompasses various industries such as massage and health, health-centric environments and home medical treatments.
OGAWA Smart Healthcare Technology Group Co. Ltd is a leading International Intelligent Health Industry Group that specializes in integrating product research and development, OEM manufacturing capabilities, branding, marketing and distribution. The Company distributes its range of health and wellness products domestically in China as well as international markets.

Where does OGAWA operate?

At present, the company owns more than 800 stores/counters in over 20 countries worldwide with its own brands and channels such as OGAWA, FUJIMEDIC, FUJI, COZZIA and MEDISANA. Currently, there are 702 OGAWA stores in the world. In Singapore, there are 14 outlets island-wide with regular road shows running on a weekly basis.

What is the M.5 Gen. Microprocessor?

The M.5 Gen Microprocessor refers to State-of-The-Art technological development, predominantly used in the OGAWA Master Drive series. This technology compromises of several hardware features such as the brushless motor, precision sensors and a processing unit that works together, allowing the massage chair to intelligently process the unique body structure of its user and adapt the realistic and smooth massage motions to deliver an extremely personalized massage experience.

SECTION A: Customer Service FAQs

What are OGAWA's operating hours?

OGAWA Singapore Headquarters operates Mondays to Fridays from 9am to 5.30pm. For outlet operating hours, please refer to Store Locator.

Can I purchase massage products directly from the OGAWA Singapore Warehouse?

Yes, you can visit our showroom at OGAWA Headquarters located at T5@Tampines, 27 Tampines Industrial Avenue 5 S528623. Strictly by appointment only. Only for weekdays between 10am to 5pm. Only display and demo sets available for purchase.

You may also drop us an email for quotation at corporate.sg@ogawaworld.net

Please do call our hotline 1800-888-1818 for viewing arrangements.

What modes of payment do we accept?

Our cashiers accept cash, nets, debit, credit cards and valid original OGAWA vouchers.

How do I know if my order is confirmed?

Your order is confirmed once you have successfully made a deposit/cash transaction.

Can I cancel my order?

Unfortunately, we cannot cancel an order once full/partial payment has been made.

How do I keep myself updated with upcoming OGAWA promotions or exclusive deals?

Simply like us on our facebook page at @OgawaSingapore or stay tuned to our website for updates. You may also sign-up as a member at www.ogawamembers.com

SECTION B: Delivery FAQs

Can I schedule the time for delivery?

Yes you can. However do note that delivery arrangements are subjected to availability for slots. Simply call our hotline at 1800-888-1818 during Mondays to Fridays from 9am to 5.30pm.

Our normal delivery timing for week days (Mon to Fri) will be from 10am to 1pm and from 2pm to 5pm. Sat only from 10am to 1pm. No delivery on PH and Sundays.

Delivery charges are FOC for massage chairs deliveries only. Charges apply for selected items. Terms and conditions do apply. Please call 1800-888-1818 for more information.

What information should I give to ensure a smooth delivery?

Please confirm your delivery address, the type of home (e.g. HDB, Condo, Bungalow, Loft etc), and if required, the level of where the OGAWA massage product is intended to be placed at (e.g. 2nd or 3rd floor). Ensure that you provide the contact number of the person receiving the product.

SECTION C: Product Repairs, Maintenance and Warranty FAQs

How do I arrange for servicing for my massage chair?

Please contact OGAWA Customer Service directly at 1800-888-1818 or write in to info.sg@ogawaworld.net to schedule an appointment.

Where can I send my product for repair?

You may bring your product to any of our OGAWA outlets in Singapore to request for a repair. Collection can be arranged at the same outlet. Please bring along the invoice/receipt of purchase for verification of warranty. If warranty period has expired, our technical support team will contact you for a repair quotation before proceeding with any repairs. Terms and conditions do apply.

Alternatively, you may send your product directly to OGAWA Headquarters located at T5@Tampines, 27 Industrial Avenue 5 Singapore 528623.

Find out more about our Warranty and Service Maintenance Policies.

For any further enquiries, please contact OGAWA Customer Service at 1800-888-1818.

SECTION D: Corporate Related FAQs

How do I get in touch with OGAWA for corporate enquiries?

For corporate enquiries, please email to corporate.sg@ogawaworld.net

How do I get in touch with OGAWA for marketing enquiries?

For marketing related enquiries, please email to marketing.sg@ogawaworld.net

How do I get in touch with OGAWA for general information enquiries?

For general information enquiries, please email to info.sg@ogawaworld.net