Customer Service Policy

All terms and conditions listed below are applicable to OGAWA products, registered with OGAWA Health-Care Pte Ltd (OGAWA SINGAPORE).

Due to constant upgrades and improvements in software, hardware and product design engineering, massage experiences between display units and delivered units may vary marginally. Due to the nature of developmental upgrades, replacement and refunds are non-applicable.

We would like to express our most sincere gratitude to all OGAWA Customers and Supporters. While we are constantly working towards delivering better customer experiences both online and offline, we value the welfare of our staff and we keep the responsibility of ensuring a safe and positive working environment, close to our hearts. Mutual respect is deeply appreciated.

We reserve the right to protect our staff and/or refuse rendering services/demands from abusive customers and situations.

OGAWA Product Service

Should you require product repairs/technical assistance/product servicing, please prepare the following required information beforehand to better facilitate the enquiry process:
– Sales Order Number / Invoice Number
– Provided contact number
– Provided name
– Product Name/Type
You may choose to call our customer service hotline or send in an email.

OGAWA Customer Service Contact

Hotline: 1800-888-1818
Email: info.sg@ogawaworld.net

Kindly allow up between 2 to 3 working days for our customer service officers to arrange assistance regarding your enquiry.