Online Purchase Policy

All terms and conditions listed below are applicable to OGAWA products, registered with OGAWA Health-Care Pte Ltd (OGAWA SINGAPORE).

Due to constant upgrades and improvements in software, hardware and product design engineering, massage experiences between display units and delivered units may vary marginally. Due to the nature of developmental upgrades, replacement and refunds are non-applicable.

We would like to express our most sincere gratitude to all OGAWA Customers and Supporters. While we are constantly working towards delivering better customer experiences both online and offline, we value the welfare of our staff and we keep the responsibility of ensuring a safe and positive working environment, close to our hearts. Mutual respect is deeply appreciated.

We reserve the right to protect our staff and/or refuse rendering services/demands from abusive customers and situations.

All orders and purchases made through this website ( are subject to Online Shop Term and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

Please make sure you have read our Privacy Policy and Warranty Policy related to the terms and conditions of all product offerings.

This website is owned and operated by OGAWA HEALTH-CARE PTE LTD (OGAWA). All orders and purchases made through the facilities of this website shall be subjected to these Online Shopping Terms and Conditions.

OGAWA may correct errors or inaccuracies and change or update information on this website without prior notice, including in respect of prices and availability of items. All prices listed in this website are in $SGD and charges will be processed in $SGD.

OGAWA reserves the right to limit the quantities of certain items which an individual or group may purchase. OGAWA will use commercially reasonable efforts to deliver items as quickly as possible within any time periods indicated; however, OGAWA will not be responsible for any delays in delivery which are beyond its control.

Delivery Fees Included

Prices of all standard orders and purchases made through the facilities of this website are already inclusive of delivery charges.

2 to 3 Working Days Delivery for Online Purchase Policy

We strive to ensure that your orders reach you in the fastest time possible. Purchase conditions must be met to be eligible for 2 Working Days Delivery Service*.

Your order will be delivered to you within 2 Working Days based on the below:

  1. Successful orders processed between Monday (from 10am) to Thursday (before 3pm).
  2. Orders made on Fridays, Saturdays, Sundays, Public Holidays and Eve of Public Holidays may take between the next 2 to 3 working days to be delivered.

OGAWA does not in any way make any promises to its customers that their orders reach them within the 48-Hour period. We seek your kind understanding should any unforeseen circumstances arise.

Order Cancellations & Refunds

Order cancellation/refund policies are only applicable to purchases made online via Strictly not applicable to purchases made at OGAWA physical stores. Please refer to our tax invoice policies at our physical or enquire with our sales representatives at physical stores for more information.

Order cancellation/refund requests will not be processed once order has been dispatched out from OGAWA warehouse.

For order cancellation/refund requests, please write in to and quote your order confirmation number within 1 hour of successful transaction.

Any request for order cancellation and refund thereafter the stipulated time frame will be not processed. Should you miss this stipulated time frame, we may consider option for a 1 for 1 exchange for a different product of similar or lower value, or the same product in a different colour, while stocks last.

Other terms and conditions apply.

1 to 1 Exchange Policy

Customers are able to request for a 1 to 1 exchange in case of manufacturer defects within 7 working days from the date of purchasing the product. Customers must be able to produce the original receipt/sales invoice upon request. All components pertaining to the product must be returned upon exchange. Read more about warranty policies.


As much as our team would love to serve you with courtesy and utmost efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify any issues, if any. Thank you for OGAWA a pleasant place to shop and for our staff to work in.