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Outlet Purchase Policy
All terms and conditions listed below are applicable to OGAWA products, registered with OGAWA Health-Care Pte Ltd (OGAWA SINGAPORE).
Due to constant upgrades and improvements in software, hardware and product design engineering, massage experiences between display units and delivered units may vary marginally. Due to the nature of developmental upgrades, replacement and refunds are non-applicable.
We would like to express our most sincere gratitude to all OGAWA Customers and Supporters. While we are constantly working towards delivering better customer experiences both online and offline, we value the welfare of our staff and we keep the responsibility of ensuring a safe and positive working environment, close to our hearts. Mutual respect is deeply appreciated.
We reserve the right to protect our staff and/or refuse rendering services/demands from abusive customers and situations.
General Terms and Conditions for Outlet Purchase Policy
Purchases made at the physical outlet are binded by the terms and conditions and policies exclusively for physical outlet purchase.
Purchase of goods are non-refundable.
For more information, refer to the terms and conditions of sale as shown on the OGAWA tax invoice, available at all OGAWA retail stores.
General Terms and Conditions to Qualify for Free Delivery of Massage Chairs/Massage Sofas
Upon purchasing an OGAWA Massage Chair or Massage Sofa, we strive to our best capabilities to provide a 1-time free delivery and installation. A delivery and installation services and declaration form would be provided to you upon purchase transaction of the respective product.
Customers must be able to verify, declare and ensure to the best of their ability that the intended delivery and installation location is easily accessible and deemed safe for any OGAWA staff present to ensure a smooth and successful delivery and installation of the purchased product.
Customers must declare that there is a minimum clearance of 70cm of the passageway from the point of loading/unloading area to the final site of product set-down and installation.
If the delivery crew is unable to deliver the massage chair/ massage sofa to the intended point of installation (i.e. due to passageway below the required minimum clearance, product not able to fit in elevator, refusal of elevator access or etc.), the delivery crew will reassess the situation and decide on an alternative but safe manner to complete the delivery.
Should the alternative process of delivery be deemed reasonably unsafe at any point in time, OGAWA and the delivery crew present at that time reserves the right to cancel the delivery and re-arrangements will be made and may be subjected to additional charges.
Additional charges* may also be applied should the delivery and installation process involve carrying the product through the staircase to reach a higher level/storey.
When will my product be delivered?
We require a minimum of 3 working days to process your delivery. Lead time of delivery during peak season will be a minimum of 14 working days, unless otherwise stated.
Date and time of the delivery will be pre-arranged with customers via phone call. Delivery will take place between 10am to 6pm (Mon – Fri) and between 10am to 1pm (Sat). We do not provide delivery services on Sundays and Public Holidays.
Any rescheduling must be made 24 hours before date of delivery. Additional delivery charges are applicable if rescheduling is made less than 24 hours of delivery date and/or if delivery trip is deemed unsuccessful.
Limitations of Delivery and Installation Services
For the best interest of both OGAWA and our valued customers, our delivery crew will not, in any way shift, move, handle or dispose any item(s) belonging to the Customer (unless otherwise stated as trade-in promotion).